Have a question? We are happy to help!

Business Hours:
Monday-Friday  9am-5pm PST
Saturday & Sunday  CLOSED

LALICIOUS

<table width="816" style="border-collapse:collapse;width:612pt;" id="isPasted"><tbody><tr><td height="20" class="xl45" style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Calibri, sans-serif; vertical-align: bottom; border: none; width: 100%; height: 15pt;">You earn 2 points for every $1 you spend when you shop with us! The more you shop, the more rewards you&#x2019;ll unlock&#x2014;it&#x2019;s that easy.</td></tr></tbody></table>

You earn 2 points for every $1 you spend when you shop with us! The more you shop, the more rewards you’ll unlock—it’s that easy.

How do I earn rewards points?

Rewards

What is your return policy?

How long does it take to process a return?

How can I make an exchange?

Returns and Exchanges

Where do you ship?

What are your shipping rates?

How long does shipping take?

How do I find LALICIOUS in a store near me?

How do I change my shipping address?

My package says "delivered" but I never received it.

Why is there an ice pack in my order?

Shipping

How do I cancel an order?

How do I check my order status?

Why was my order cancelled?

Order Status

How do your discount codes work?

What do I do if the 15% off welcome code is not working?

What forms of payment do you accept?

Discounts and Payment

How do I view my subscription?

How do subscriptions work?

How do I make changes to my subscription?

How do I cancel my subscription?

How do I change my payment method for my subscription?

Subscriptions

How do I view my rewards points?

How do I sign up for rewards?

Where did my rewards points go?

How do I redeem my rewards points?

What are your scents and their notes?

What do I do if my Body Oil is not pumping?

The Oil/The Golden Oil looks chunky or has separated, why does it look like this?

My Velour Body Melt has turned completely liquid! What do I do?

Why does my sugar scrub feel more dry/coarse than usual?

What products have been discontinued?

When do your seasonal scents come back?

Do you use parabens?

Are your products tested on animals?

Are your products gluten free?

Are your products vegan?

How long do your products last?

Is the body butter formula different?

Will the products with color dye my skin or bathroom?

Is The Golden Oil a self-tanner or bronzer?

Why does my sugar scrub container not look full?

Products and Ingredients

How do I earn rewards points?Updated 4 months ago