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Business Hours:
Monday-Friday  9am-5pm PST
Saturday & Sunday  CLOSED

LALICIOUS

What is your return/exchange policy?

How long does it take to process a return?

Returns and Exchanges

Order Confirmation for Large Orders

Where do you ship?

What are your shipping rates?

How long does shipping take?

How do I find LALICIOUS in a store near me?

How do I change my shipping address?

My package was never delivered/ arrived damaged

Why is there an ice pack in my order?

Shipping

How do I cancel an order?

How do I check my order status?

Why was my order cancelled?

Order Status

How do your discount codes work?

What do I do if the 15% off welcome code is not working?

What forms of payment do you accept?

Discounts and Payment

How do I view my subscription?

How do subscriptions work?

How do I make changes to my subscription?

How do I cancel my subscription?

How do I change my payment method for my subscription?

Subscriptions

How do I view my rewards points?

How do I sign up for rewards?

How do I earn rewards points?

Where did my rewards points go?

How do I redeem my rewards points?

Rewards

What are your scents and their notes?

What do I do if my Body Oil is not pumping?

The Oil/The Golden Oil looks chunky or has separated, why does it look like this?

My Velour Body Melt has turned completely liquid! What do I do?

Why does my sugar scrub feel more dry/coarse than usual?

What products have been discontinued?

When do your seasonal scents come back?

Do you use parabens?

Are your products tested on animals?

Are your products gluten free?

Are your products vegan?

How long do your products last?

Is the body butter formula different?

Will the products with color dye my skin or bathroom?

Is The Golden Oil a self-tanner or bronzer?

Why does my sugar scrub container not look full?

Products and Ingredients

Black Friday Terms and Conditions/FAQ

All sale items will be final sale and cannot be exchanged or returned.

<div data-qa="message_pane" id="isPasted"><div data-qa="slack_kit_scrollbar"><div data-qa="slack_kit_list"><div tabindex="-1" data-qa="virtual-list-item" data-item-key="1762986739.929479"><div data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"><div data-qa-hover="true"><div data-qa="message_content"><div data-qa="message-text"><div data-qa="block-kit-renderer"><div dir="auto"><b data-stringify-type="bold"><u data-stringify-type="underline">Holiday Shop Sale</u></b><br><i data-stringify-type="italic">Please allow for longer processing and shipping times during the high volume sale week.<br></i><br><b data-stringify-type="bold">What is the Holiday Sale?</b><br>Our Holiday sales will be the following ( all times are PST):<br><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Nov 21-Nov 23 (12:00 midnight Nov 21-11:59pm Nov 23). BOGO Sugar Scrubs. Buy one 16oz Sugar Scrub and get one free. You can mix and match.</li><li data-stringify-indent="0" data-stringify-border="0">Nov 24-Nov 27 (12:00 midnight Nov 24- 11:59pm Nov 27). Shop the Holiday Page and get BOGO 50% off a lesser priced set or kit. (Spa Collection Sets excluded).</li><li data-stringify-indent="0" data-stringify-border="0">Nov 28-Dec 1 (12:00 midnight Nov 28-11:59pm Dec 1). 25% off sitewide. (Spa Collection Sets excluded).</li></ul><p><span style="font-size: 14px;">All sale items will be final sale and cannot be exchanged or returned.&#xA0;</span></p><b data-stringify-type="bold">Do I need to use a code?</b><br>No code is needed for our Holiday Sales. The discount will reflect in your cart on all eligible items. Discounts cannot be applied to purchases made before or after the sale.<br><br><b data-stringify-type="bold">Can I combine my rewards points with the Holiday Sales discount?</b><br>While we would love for you to spend your points, we do not have the capability to stack rewards codes with discounts, but this is a great week to grow your rewards and save for future purchases!<br><br><b data-stringify-type="bold">Why does the discount not apply to all the items in my cart?</b><br>If the discount does not apply to an item in your cart that can mean the style, size, or type of product is excluded from receiving that discount. Codes cannot be applied to past orders, and cannot be applied post-purchase. If you have questions, please contact us and we&apos;re happy to help.<br><br><b data-stringify-type="bold">Does the discount apply to subscription orders?</b><br>Holiday Sale discounts only apply to one-time purchases.<br><br><b data-stringify-type="bold"><u data-stringify-type="underline">ORDERS</u></b><br><b data-stringify-type="bold">How do I know if my order went through?</b><br>When you&apos;ve completed your purchase, you should expect a confirmation email with an order number. If you don&apos;t see the email, check your spam folder. If you have any questions or concerns about your order, please reach us at&#xA0;<i data-stringify-type="italic"><a target="_blank" data-stringify-link="mailto:info@lalicious.com" data-sk="tooltip_parent" href="mailto:info@lalicious.com" rel="noopener noreferrer" style=" text-decoration: underline;">info@lalicious.com</a></i> including your order number and inquiry details.<br><br><b data-stringify-type="bold">Will I still receive a free sample with my order?</b><br>Yes! All orders receive a free sample, even during our Holiday Sale! Samples may vary depending on availability and supply.<br><br><b data-stringify-type="bold"><u data-stringify-type="underline">SHIPPING</u></b><br><b data-stringify-type="bold">When will I receive my order?</b><br>Orders are processed Monday-Friday during our business hours of 9am-5pm PST. Please note that our warehouses will be closed on November 27th and November 28th for the holiday, so shipments will resume being sent the following week. Once your order is processed, you will receive an email update on the status of your order which includes tracking information.<br><br><b data-stringify-type="bold"><i data-stringify-type="italic">Please allow for longer processing + shipping time during our busy sales week.</i></b><br><b data-stringify-type="bold"><i data-stringify-type="italic">Standard Shipping:</i></b><br>If standard or free standard shipping on U.S. orders $55+ is selected at checkout, delivery may take 3-7 business days after processing.<br><br><b data-stringify-type="bold"><i data-stringify-type="italic">Express Shipping:</i></b><br>If an express shipping option (Overnight or 2-day) was selected at checkout, your shipment will be delivered within 1-2 business days after processing. Please note that express orders placed on Thursday 11/27 or Friday 11/28 are processed the following business day (Monday 12/01).<br><br><b data-stringify-type="bold"><i data-stringify-type="italic">International Shipping (Canada):</i></b><br>International shipping (Canada) is a flat fee of $24 and may take 7-14 business days for delivery after processing.</div></div></div></div></div></div></div><div tabindex="-1" data-qa="virtual-list-item" data-item-key="bottomSpacer"><br></div></div><div tabindex="-1"><br></div></div><div tabindex="-1"><br></div></div><div data-qa="message_input_container"><div data-qa="wysiwyg-container_formatting-enabled"><br></div></div>

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