What do I do if my Body Oil is not pumping?Updated a month ago
| We are so sorry to hear you are having issues with our Body Oils. Please note that our Body Oil is made up of natural ingredients, and due to its natural ingredients the product hardens during cooler temperatures. You will need to warm it up if it looks like it has hardened in hot water for 10-15 minutes to liquify it. Here are a few tips below to get your product to pump: 1. Make sure the cap is secured on the bottle. 2. Run the bottle under HOT water until the product liquifies, this may take several minutes. Or, carefully place the closed bottle into a cup of hot water and let sit for at least 15 minutes. 3. Give your bottle a shake and turn it upside down to dispense the product. 4. Repeat this process at any time if your dispenser stops working. Our Body Oils also use an innovative airless pump, which relies on air pressure to dispense the product. Due to this unique pump system, there is no need for a plastic tube inside of the bottle, and all of our bottles will not have this tube. |