Start your return or exchange here. Please read our return policy below before initiating your return. For Canadian returns, please email our customer service team at info@lalicious.com. If you placed your order before 09/16/25, please email our cust

Start your return or exchange&#xA0;<a href="https://lalicious.loopreturns.com/#/">here</a>. Please read our return policy below before initiating your return. &#xA0;For Canadian returns, please email our customer service team at <a href="mailto:info@lalicious.com">info@lalicious.com</a>.&#xA0;If you placed your order before 09/16/25, please email our customer service team at&#xA0;<a href="mailto:info@lalicious.com">info@lalicious.com</a> to initiate a return/exchange.&#xA0; We want you to be 100% happy with your LALICIOUS order. If you&apos;ve changed &#xA0;your mind about an item from your online order, please refer to our return policy below:&#xA0;We accept returns and exchanges from both the US and Canada. Eligible returns and exchanges must be requested within 14 days from the delivery date. We only accept one return, exchange, or replacement per order.&#xA0;USA Customers who did not opt into Checkout+ at the time of &#xA0;placing their order will be subjected to a $14 handling fee for returns and exchanges.Canadian customers will be responsible for the cost of their return shipping (rates may vary depending on package size and province).&#xA0;Unopened, sealed items may be returned for a full refund, store credit, or exchanged for items of equal or lesser value. Opened or slightly used items can only be exchanged for items of equal or lesser value.The Lip Butter, Body Brush, Deluxe Sample Sets, Gift Boxes, Sets, and all products purchased at a value are final sale and can not be exchanged or returned.We can only accept returns and exchanges for items purchased through our website www.lalicious.com. Purchases made from a third party must abide by that store&apos;s return policy.If your order arrived damaged, please contact us at info@lalicious.com with your order number. We ask that you attach pictures of the damaged items, if possible.

What is your return/exchange policy?

Please allow 5-7 business days to process your return/exchange after we receive your package. Please note that during peak seasons, there may be delays in processing returns or exchanges.

<table width="816" style="border-collapse:collapse;width:612pt;" id="isPasted"><tbody><tr><td height="20" class="xl24" style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Calibri, sans-serif; vertical-align: bottom; border: none; width: 100%; height: 15pt;">Please allow 5-7 business days to process your return/exchange after we receive your package. Please note that during peak seasons, there may be delays in processing returns or exchanges.&#xA0;</td></tr></tbody></table>

How long does it take to process a return?

Have a question? We are happy to help!

Business Hours:
Monday-Friday  9am-5pm PST
Saturday & Sunday  CLOSED

LALICIOUS

Returns and Exchanges

Order Confirmation for Large Orders

Where do you ship?

What are your shipping rates?

How long does shipping take?

How do I find LALICIOUS in a store near me?

How do I change my shipping address?

My package was never delivered/ arrived damaged

Why is there an ice pack in my order?

Shipping

How do I cancel an order?

How do I check my order status?

Why was my order cancelled?

Order Status

How do your discount codes work?

What do I do if the 15% off welcome code is not working?

What forms of payment do you accept?

Discounts and Payment

How do I view my subscription?

How do subscriptions work?

How do I make changes to my subscription?

How do I cancel my subscription?

How do I change my payment method for my subscription?

Subscriptions

How do I view my rewards points?

How do I sign up for rewards?

How do I earn rewards points?

Where did my rewards points go?

How do I redeem my rewards points?

Rewards

What are your scents and their notes?

What do I do if my Body Oil is not pumping?

The Oil/The Golden Oil looks chunky or has separated, why does it look like this?