We want you to be 100% happy with your LALICIOUS order. If you've changed  your mind about an item from your online order, please refer to our return policy below:  We accept returns/exchanges from the USA.Eligible returns must be requested within 14

<table width="526" style="border-collapse:collapse;width:395pt;" id="isPasted"><tbody><tr><td height="488" class="xl50" style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Calibri; vertical-align: top; border: none; width: 100%; height: 366pt;"><span style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Arial, Helvetica, sans-serif;">We want you to be 100% happy with your LALICIOUS order. If you&apos;ve changed &#xA0;your mind about an item from your online order, please refer to our return policy below:&#xA0;<br>&#xA0;<br>We accept returns/exchanges from the USA.<br>Eligible returns must be requested within 14 days from delivery date.<br></span><span style="color: black; font-size: 15px; font-weight: 400; font-style: italic; text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Please note that all customers will be responsible for the cost of return shipping.&#xA0;<br>&#xA0;</span><span style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Arial, Helvetica, sans-serif;"><br>Unopened, sealed items may be returned for a full refund or exchanged for items of equal or lesser value.<br>Opened or slightly used items can only be exchanged for items of equal or lesser value.<br>&#xA0;<br>The Body Brush, Deluxe Sample Sets, Gift Boxes, and all products purchased at a value are final sale and can not be exchanged or returned.<br>Returns are handled on a case-by-case basis and all items purchased on sale are final and can not be returned.&#xA0;<br>&#xA0;<br>We can only accept returns and exchanges for items purchased through our website www.lalicious.com. Purchases made from a third party must abide by that store&apos;s return policy.<br>&#xA0;<br>If you would like to start a return, or if you received product that was damaged during shipment please contact us at info@lalicious.com with your order number. We ask that you attach pictures of the damaged items, if possible.</span></td></tr></tbody></table>

What is your return policy?

Please allow 5-7 business days to process your return.

<table width="816" style="border-collapse:collapse;width:612pt;" id="isPasted"><tbody><tr><td height="20" class="xl24" style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Calibri, sans-serif; vertical-align: bottom; border: none; width: 100%; height: 15pt;"><span style="font-family: Arial,Helvetica,sans-serif;">Please allow 5-7 business days to process your return.</span></td></tr></tbody></table>

How long does it take to process a return?

We're sorry your LALICIOUS purchase didn’t work out. If you'd like to exchange an item from your online order, please review our exchange policy below: We accept exchanges from the USA.Exchanges must be initiated within 14 days of your delivery date.

<table width="526" style="border-collapse:collapse;width:395pt;" id="isPasted"><tbody><tr><td height="428" class="xl43" style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Calibri; vertical-align: bottom; border: none; width: 100%; height: 321pt;"><span style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Arial, Helvetica, sans-serif;">We&apos;re sorry your LALICIOUS purchase didn&#x2019;t work out. If you&apos;d like to exchange an item from your online order, please review our exchange policy below:<br>&#xA0;<br>We accept exchanges from the USA.<br>Exchanges must be initiated within 14 days of your delivery date.<br>Unopened, sealed items, or slightly used items are eligible for exchange for products of equal or lesser value.<br></span><span style="color: black; font-size: 15px; font-weight: 400; font-style: italic; text-decoration: none; font-family: Arial, Helvetica, sans-serif;">We offer free exchanges to eligible customers.&#xA0;<br>&#xA0;</span><span style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Arial, Helvetica, sans-serif;"><br>We can only process exchanges for items purchased directly through our website: www.lalicious.com. Purchases made through third-party retailers must follow that store&#x2019;s return or exchange policy.<br>&#xA0;<br>The Body Brush, Deluxe Sample Sets, Gift Boxes, and all products purchased at a value are final sale and can not be exchanged or returned. All sale items are final sale and cannot be returned or exchanged. Exchanges are handled on a case-by-case basis.<br>&#xA0;<br>If you&#x2019;d like to request an exchange or if you received a damaged product, please contact us at info@lalicious.com with your order number. If possible, include photos of the damaged items to help us resolve the issue quickly.</span></td></tr></tbody></table>

How can I make an exchange?

Have a question? We are happy to help!

Business Hours:
Monday-Friday  9am-5pm PST
Saturday & Sunday  CLOSED

LALICIOUS

Returns and Exchanges

Where do you ship?

What are your shipping rates?

How long does shipping take?

How do I find LALICIOUS in a store near me?

How do I change my shipping address?

My package says "delivered" but I never received it.

Why is there an ice pack in my order?

Shipping

How do I cancel an order?

How do I check my order status?

Why was my order cancelled?

Order Status

How do your discount codes work?

What do I do if the 15% off welcome code is not working?

What forms of payment do you accept?

Discounts and Payment

How do I view my subscription?

How do subscriptions work?

How do I make changes to my subscription?

How do I cancel my subscription?

How do I change my payment method for my subscription?

Subscriptions

How do I view my rewards points?

How do I sign up for rewards?

How do I earn rewards points?

Where did my rewards points go?

How do I redeem my rewards points?

Rewards

What are your scents and their notes?

What do I do if my Body Oil is not pumping?

The Oil/The Golden Oil looks chunky or has separated, why does it look like this?